Returns & Exchanges

We want you to be completely satisfied with your Moomin treasures, which is why we offer a 30-day return window for all items in their original, unused condition. Whether you have changed your mind or received a faulty product, our team is here to ensure a magical shopping experience from start to finish.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Parcel

  Carefully pack the items in their original packaging, ensuring all tags are attached and the products are well-protected for their journey back to Moominvalley.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-10 business days.